Refund policy

1. general conditions

With ibo-player.online customer satisfaction is our top priority. This refund policy explains the conditions and process for refund requests. By using our services, you accept this policy.

2. entitlement to reimbursement

A refund is only possible under the following conditions:

  • The service was not provided as described.
  • Technical problems that could not be resolved have made it impossible to use the service.
  • The refund request will be processed within 7 days after the date of purchase.

3. no refund possible

No refund is possible in the following cases:

  • You have successfully used the services (e.g. uploaded a playlist and played content).
  • Problems caused by the customer entering incorrect information (e.g. incorrect playlist or MAC address).
  • Changes in your network configuration or devices that are beyond our control.
  • If the refund period of 7 days was exceeded.

4. refund process

If you believe you are entitled to a refund, please follow these steps:

  1. Contact our support via [insert e-mail address] and provide the following information:
    • Your name.
    • Your order number.
    • A description of the problem.
  2. Our team will check your request and get back to you within 3-5 working days provide feedback.
  3. If your request is approved, the refund will be made to the original means of payment within 7-10 working days.

5. contact

For refund requests or further information, please contact us at (kontakt@ibo-player.online).

6 Amendments to the Refund Policy

We reserve the right to change this policy at any time. Changes will be published on our website and will take effect immediately.

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